Conflict Resolution

darboard-red-smallThe Psychology of Conflict Resolution

Based on decades of scientific research and delivered by a Business Psychologist this course gives a psychological perspective on conflict resolution. It is relevant to those who have to manage conflict as part of their professional life.

  • Understanding human behaviour and the root causes of conflict.
  • The psychological games that conflicting parties play.
  • Emotional and behavioural repsonses.
  • Understanding how your behaviour impacts on the situation.
  • Psychological models and techniques to successfully manage conflict.
  • The role of Emotional Intelligence in restoring peace and stability.
  • Damage limitation and moving beyond the conflict.

2010 Dates

Edinburgh 12 March 2010
London 19 March 2010
Bristol 16 April 2010
Norwich 21 May 2010
Birmingham     18 June 2010
London 9 July 2010

 

9.30am – 4.30pm (6hrs CPD)

Delegate fee: £275 + VAT

If your organisation has 5-250 employees or volunteers, senior managers may be able to receive a grant from the Train to Gain scheme to cover the cost of this training. For details contact us or your local LSC provider.

To book please use our Online Booking Form or download our Training Calendar and complete the booking form.