The Psychology of Conflict Resolution
Based on decades of scientific research and delivered by a Business Psychologist this course gives a psychological perspective on conflict resolution. It is relevant to those who have to manage conflict as part of their professional life.
- Understanding human behaviour and the root causes of conflict.
- The psychological games that conflicting parties play.
- Emotional and behavioural repsonses.
- Understanding how your behaviour impacts on the situation.
- Psychological models and techniques to successfully manage conflict.
- The role of Emotional Intelligence in restoring peace and stability.
- Damage limitation and moving beyond the conflict.
2010 Dates
| Cambridge | 10 September 2010 |
| Manchester | 10 September 2010 |
| Edinburgh | 24 September 2010 |
| Birmingham | 24 September 2010 |
| Bristol | 22 October 2010 |
| London | 29 October 2010 |
| Dublin | 26 November 2010 |
| Newcastle | 26 November 2010 |
Also available as an in house course
9.30am – 4.30pm (6hrs CPD)
| Delegate Fee: | £299 + VAT (UK Courses) |
| € 348 (Dublin course) |
Booking
If your organisation has 5-249 employees or volunteers, senior managers may be able to receive a grant from the Train to Gain scheme to cover the cost of this training. For details contact us or your local LSC provider. (UK only)
