The Psychology of Client Care Excellence
Based on decades of scientific research in organisations this course looks at maximising client loyalty through client care excellence. Delivered by a Business Psychologist it provides a psychological approach to build on existing client care skills.
- Understanding human behaviour in the decision making process.
- Developing effective client relationships based on social psychology.
- The role of Emotional intelligence in exceeding client expectations.
- Challenging presumptions of the relationship between client satisfaction and loyalty.
- Relationship marketing and loyalty development
- Understanding what clients value and meeting their unsaid needs.
- Threats to client commitment and the psychological contract.
2010 Dates
| London | 10 September 2010 |
| Dublin | 1 October 2010 |
| Bristol | 8 October 2010 |
| Birmingham | 15 October 2010 |
| Newcastle | 22 October 2010 |
| Manchester | 12 November 2010 |
| Edinburgh | 3 December 2010 |
| Cambridge | 10 December 2010 |
Also available as an in house course
9.30am – 4.30 pm (6hrs CPD)
| Delegate Fee: | £299 + VAT (UK Courses) |
| € 348 (Dublin course) |
Booking
If your organisation has 5-249 employees or volunteers, senior managers may be able to receive a grant from the Train to Gain scheme to cover the cost of this training. For details please contact us or your local LSC provider. (UK only)
