Client Care Excellence

chameleonThe Psychology of Client Care Excellence

Based on decades of scientific research in organisations this course looks at maximising client loyalty through client care excellence. Delivered by a Business Psychologist it provides a psychological approach to build on existing client care skills.

  • Understanding human behaviour in the decision making process.
  • Developing effective client relationships based on social psychology.
  • The role of Emotional intelligence in exceeding client expectations.
  • Challenging presumptions of the relationship between client satisfaction and loyalty.
  • Relationship marketing and loyalty development
  • Understanding what clients value and meeting their unsaid needs.
  • Threats to client commitment and the psychological contract.

2010 Dates

Birmingham       9 April 2010
London 14 May 2010
Cambridge 11 June 2010
Manchester 2 July 2010
Edinburgh 23 July 2010

 

9.30am – 4.30 pm (6hrs CPD)

Delegate Fee: £275 + VAT

If your organisation has 5-250 employees or volunteers, senior managers may be able to receive a grant from the Train to Gain scheme to cover the cost of this training. For details please contact us or your local LSC provider.

To book please use our Online Booking Form or download our Training Calendar and complete the booking form.