The Psychology of Client Care Excellence Training Course
Based on decades of scientific research in organisations this course looks at maximising client loyalty and client referrals through client care excellence. Delivered by a Business Psychologist it provides a psychological approach to build on existing client care skills.
- Understand how clients reach evaluative decisions on your service.
- Satisfiers and dissatisfiers of client interactions.
- Managing client expectations.
- Using social psychology to understand how to rapidly build strong relationships.
- Reading your client’s psychological profile.
- Using Emotional Intelligence to encourage a positive evaluation from the client.
- Threats to client commitment and the psychological contract.
2012 Dates
| Birmingham | 27 January 2012 |
| London | 30 March 2012 |
| Birmingham | 18 May 2012 |
| London | 6 July 2012 |
Also available as an in house course
9.30am – 4.30 pm (6hrs CPD)
| Delegate Fee: | £299 | £209 + VAT |
Booking