In House Training Courses

 

People Tonic provide In House Training Courses to provide you with practical business skills that can be used in everyday working life. They provide a psychological perspective on various aspects of organisational and business life.

All courses are available in a one day workshop (6hrs CPD) format. All of our public courses are available in house. Our courses include:

The Psychology of

  • Client Care Excellence
  • Coaching Skills for Managers
  • Leadership
  • Stress Management for Managers
  • Conflict Resolution
  • Being Assertive at Work

For course details please scroll down.

To Book Call 01603 710544 or email admin@peopletonic.com

The Psychology of Client Care Excellence

Based on decades of scientific research in organisations this course provides a psychological perspective on client care. Delivered by a Business Psychologist the course builds on existing skills to further develop sustainable, profitable relationships.

  • Understanding human behaviour in the decision making process.
  • Developing effective client relationships based on social psychology.
  • The role of Emotional Intelligence in exceeding client expectations.
  • Challenging presumptions of the relationship between client satisfaction and loyalty.
  • Relationship marketing and loyalty development.
  • Understanding what clients value and meeting their unsaid needs.
  • Threats to client commitment and the psychological contract.

The Psychology of Coaching Skills for Managers

This course is designed for those new to the world of coaching. It provides the basics in order for elements of coaching to be used in everyday working life to boost performance in yourself and others.

  • From a psychological perspective, illustrated with theories and research.
  • Understanding the meaning of coaching.
  • The uses and benefits of coaching in organisations.
  • A step by step guide to the coaching process based on psychological models.
  • Psychological theories on learning and how these can be used to enhance the benefits of coaching.
  • Looking for patterns in behaviour to help the coachee reflect more effectively on their behaviour.
  • Ethical issues that arise in the coaching process.

The Psychology of Leadership

This course provides a psychological perspective on how to get the best performance from others during the economic downturn.

  • Understanding how your actions impact on the performance of others.
  • Creating a positive, productive working environment.
  • An introduction to Appreciative Inquiry.
  • Using Emotional Intelligence to provide effective leadership.
  • Inspiring others to maximise their performance.
  • The psychology of effective feedback.

The Psychology of Stress Management for Managers

This course helps leaders understand what causes stress in the workplace and how to prevent it, resulting in a happier, more productive and committed workforce.

  • From a psychological perspective, illustrated with theories and research.
  • The psychology of stress, how people perceive it, behavioural habits, effects of the word, stress culture, identity and the infectious nature of stress.
  • The corporate cost of stress.
  • Stressors in the workplace and the psychological reasons behind them.
  • Physical and emotional effects.
  • How stress affects employees work.
  • Spotting stress in others.
  • Managing stress in others and workplace responses.
  • The importance of role modelling and culture.

The Psychology of Conflict Resolution

Based on decades of scientific research and delivered by a Business Psychologist this course gives a psychological perspective on conflict resolution. It is relevant to those who have to manage conflict as part of their professional life.

  • Understanding human behaviour and the root causes of conflict.
  • The psychological games that conflicting parties play.
  • Emotional and behavioural responses to conflict.
  • Understanding how your behaviour impacts on the situation.
  • Psychological models and techniques to successfully manage conflict.
  • The role of Emotional Intelligence in restoring peace and stability.
  • Damage limitation and moving beyond the conflict.

The Psychology of Being Assertive at Work

Delivered by a Business Psychologist this course provides you with the skills to act assertively in the workplace.

  • Challenging psychological barriers to being assertive.
  • Understanding what constitutes assertive or aggressive behaviour.
  • Language which conveys your message with the least negative impact.
  • Being assertive when making requests, disagreeing and contributing your views.
  • Saying ‘no’ and handling persistence.
  • Being assertive upwards
  • Using Emotional Intelligence to improve assertiveness skills.

 

Costs for all courses

One day (6 hrs CPD) workshop fees: £1495 £1046 + VAT for up to 8 delegates. Additional delegates can be accommodated at £55 £38+ VAT per extra delegate.

Booking

To book please call 01603 710544, email admin@peopletonic.com or use our enquiry form.